images in preview and pdf but not in mobi/epub

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1

Hi,

I tried different webpages and the pictures are shown in the preview and in a generated pdf, but are not embedded in the mobi or epub files (readed on a kindle 2014 or the reader from Calibre software).

I know that not all webpages are working but I guess the fact I didn’t find a working one is not normal. Is it supposed to work if the pictures are shown in the preview ? If not do you have an URL which works with certainty to know if the problem occurs from my side ?
(Tried with Firefox and Opera extensions, works fine with pictures with the Amazon extension but I would rather use yours)

2

Hi there, sorry about that. We have separate servers which handle image processing and sometimes they go down. If that happens, images will appear in the preview, but not when the actual epub/mobi files get generated. The servers should be back up now. We’re working on fixing the downtime issues.

Thanks for reporting this, and sorry for the inconvenience.

3

Works fine now indeed, thanks.

aifol

4

Since the preview was still showing the images while EPUB/MOBI generation lost them, having the image-processing step on separate servers explains the behavior pretty well.

One thing that could help with this kind of failure is making the conversion step distinguish between an unavailable image processor and an actual missing image. A short retry for transient failures, combined with a clear warning when processing is unavailable, would be better than silently generating an ebook without the images.

Health checks could also make those outages easier to detect, although they wouldn’t solve the availability issue on their own.